No queues and the ability to make a purchase quickly is a direct way to improve the quality of customer service. Customers go to the store where it is more convenient for them to make purchases.
Retailers save on store maintenance, which leads to increased margins. No more staff costs and expensive square meters for cash registers
Retail will receive detailed analytics: which shelves are more popular, which goods customers take from shelves and return, and which ones they don’t even touch
The operational efficiency of the store will lead to the fact that retail will be able to open more stores in low-traffic locations. Stores change their appearance and will be able to contact customers omnichannel